🛑 Incident: Severe Weather Downtime 🛑

Incident Summary: A severe weather event across the UK caused widespread power outages, affecting over 214,000 homes and buisnesses and leading to service disruptions.

Impact

• ❌ Downtime from: 24th Jan 2025, 07:00 UTC to 26th Jan 2025, 04:00 UTC
• 🌬️ Wind Gusts up to: 96 mph in some areas
• ⚡ Power Disruptions caused: Service outages

Resolution

✅ We have restored all services and are running at full capacity.
✅ Backup power solutions and alternative network routes have been tested and are now in place to prevent future disruptions.

Compensation

⏳ All affected customers have received a 45-hour service extension to compensate for the downtime.

We appreciate your patience and understanding. If you have any concerns, please contact support. 💙