We’re happy to report that our scheduled maintenance has been successfully completed! 🚀

🔵 All services are now fully restored and running smoothly.

🔄 Maintenance Update:

The maintenance has taken a little longer than expected due to some minor hiccups, but we are working through them and expect everything to be running smoothly soon.

✅ Completed Tasks:
🔧 Core network upgrades implemented
🔧 IPv4 subnet reconfiguration finalized
🔧 DDoS mitigation enhancements applied

🚀 Next Steps:
We will now begin rolling out service restorations gradually, ensuring stability and performance as systems come back online.

🔄 Expected Rollout Order:

1️⃣ IPv4 Allocation & Email Services

2️⃣ Gateway Cluster

3️⃣ Dedicated Nodes | Premium

4️⃣ Dedicated Nodes | Standard

5️⃣ IPv4 Allocation & Email Services

We appreciate your patience and will provide another update as services are restored. Stay tuned! 📡

The scheduled network maintenance has now begun as planned on February 6, 2025, at 08:00 AM GMT.

Our team is actively working on:
🔧 Deploying new high-capacity core switches
🔧 Reconfiguring IPv4 subnets and network allocations
🔧 Upgrading firewall security and DDoS mitigation

We will continue to provide real-time updates as services begin coming back online.

We will be performing essential maintenance on our network cluster on February 6, 2025, at 08:00 AM GMT.

Expected Downtime: ~2.5 Hours

🔧 Affected Services:

• 🔐 Gateway Cluster
• 🛡 DDoS Mitigation
• 🖥 Dedicated Nodes | Standard
• 🖥 Dedicated Nodes | Premium
• 🌐 IPv4 Allocation
• 📧 Email Services

We appreciate your patience and understanding as we enhance our infrastructure.

🛑 Incident: Severe Weather Downtime 🛑

Incident Summary: A severe weather event across the UK caused widespread power outages, affecting over 214,000 homes and buisnesses and leading to service disruptions.

Impact

• ❌ Downtime from: 24th Jan 2025, 07:00 UTC to 26th Jan 2025, 04:00 UTC
• 🌬️ Wind Gusts up to: 96 mph in some areas
• ⚡ Power Disruptions caused: Service outages

Resolution

✅ We have restored all services and are running at full capacity.
✅ Backup power solutions and alternative network routes have been tested and are now in place to prevent future disruptions.

Compensation

⏳ All affected customers have received a 45-hour service extension to compensate for the downtime.

We appreciate your patience and understanding. If you have any concerns, please contact support. 💙